Frustrations.

So I have a new phone. Still a blackberry…and I’m still an addict. But can I tell you that there is nothing that frustrates me more than dealing with phone companies? For weeks I have been trying to fix my phone and breathe new life into it so that I wouldn’t have to take the hit by buying a new one. Blackberries are a lot of money and it could be used for… oh, I don’t know, food. But after hours of my life were wasted, talking with customer support, being transferred to different levels of customer support, and having them falsely claim they fixed the problem only to have it not working properly again the next week, I knew I was going to have to bite the bullet. Let me pause for just one second though and mention that perhaps you should have more than a G.E.D. to be tech support for a company. And once I get to someone that does have a diploma, I just want them to speak English because I happen to communicate better that way. And I realize that companies train their employees to deal with customers in a certain way, but the least you can do is put your own twist on that script your reading because by now I’ve heard it 2,843 times and I don’t quite believe that you really are sorry that my blackberry isn’t working and you realize how frustrating that is, and want to get this problem fixed as soon as possible because you value me and am grateful I have been a loyal T-mobile customer since 2005.

But now I have my new updated and upgraded Blackberry and I am happy. All I had to give them in return is my life savings, $100 of which they will give back in the next six months after I mail in my rebate, and my firstborn child, otherwise known as a contract extension. But that’s ok, because I’ve been a loyal customer since 2005 and there is no reason to believe that I will become un-loyal in the next two years…unless I decide I’ve had enough of Blackberries and make my way over to the dark side. I’ll give you a hint—it starts with I and ends with phone. Dun dun dun.